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It’s now 4 months into 2020 – which means that many businesses are looking at the ways in which they can transform their operations in order to attract new customers, improve employee loyalty and increase sales revenue. But for those businesses that are stuck in their old ways, change and transformation might be very daunting.


Although, of course, alterations can be nerve-wracking, they can also lead to unparalleled success within a business; making them more than worth it in the long term.


If you’re looking to transform your business, here are 8 key steps that you can take:


  • Strive For Employee Engagement 


If you are aiming for radical change within your business, it’s a good idea to start from the inside and work your way out. You want your employees to be on board with any changes that you make in order for them to be successful – therefore, you should strive to keep them engaged from the get-go. As well as ensuring that they are comfortable enough to air any ideas or concerns they have, you should try to engage them by arranging team building activities and business perks.


Employees add a lot of value to your business, and without them, you simply wouldn’t be as successful. Which is why it’s so important to showcase their value and how much you appreciate them. This is one of the first steps that you should take when attempting to transform your business this year.



  • Grow Your Online Presence


In order to attract and gain new customers, you need to develop and grow your online presence. If you’ve currently only got a website, you need to start expanding your reach by advertising your business through social media channels. A way of reaching a wider demographic, it can help to make your business more successful asap.


As well as gaining new customers through social media, you can also use other methods such as starting a referral program, asking for testimonials for your site or sponsoring a local charity. Getting the word out about your business and the changes that you’re making is critical to long-term profitability.



  • Encourage Innovation 


You don’t want your business to be behind its competitors, so in your efforts to transform it, you should encourage innovation from within. Helping to foster a healthy culture and ensure that you’re always ahead of the curve, it paths the way towards prosperity.


In terms of innovation, you could look into implementing new technologies, such as The Cloud, VR and AI – depending on the type of product/service you sell.


  • Provide Employees With The Right Training and Education Tools


When wanting to transform your digital and physical presence, you’ll need to provide your employees with the right tools. Alongside training programs, you’ll want to consider ongoing support and training for them, so that their skills and their confidence within their roles can effectively grow. This is a key step that many businesses will want to take this year if they aren’t already doing so.


By offering them ongoing support, your employees will appreciate the time and effort that you’re putting into their employment which will, in turn, result in greater productivity and motivation.



  • Enhance its Reputation 


To excel and reinvigorate your business you’ll also want to discover ways in which you can enhance its reputation. Whether this be improving the connectivity you have with your customers, supporting charities or throwing a corporate event to showcase how you’re growing and developing as a company, it’s a step in the right direction.



  • Re-Think Your Website 


Another step you can take is to improve the look and functionality of your business’ website. In terms of its aesthetic look, consider whether it reflects your brand and whether it seamlessly showcases what products/services you have to offer. It’s all about first impressions when it comes to your website so you need to make the best one that you possibly can.


When it comes to the functionality, consider rethinking your UX. To do this, try a method such as click testing to identify how customers navigate your site and the sections/parts of each page are the most frequented. Quick and easy to do, it will help to transform the usability of your site so that customers have a better experience using it.



  • Look At and Analyze Past Data


In order to move forward and learn effectively, you need to ensure that you’re not repeating past mistakes. Therefore, it’s worth hiring someone or spending time yourself analyzing past sales revenue and cycles.


If you can identify where a slump has occurred, a hurdle you had to make or why customers are not remaining loyal to you, you’ll be able to create a strategic plan including ideas on how you can transform your business and fix those issues effectively.



  • Work on Your Cybersecurity 


When transforming your business, you’ll also want to work on your cybersecurity. Never neglect the importance of both compliance and security throughout the process – it will only lead to financial and legal issues down the line. Put cybersecurity as a top priority on your list and make sure that you reassure your customers that you’re doing what you can to keep their information safe.


This will enhance your business’ reputation and credibility, as well as mitigating any possible risks posed by cyber criminals. A vital factor that you must consider, it’s an essential for any business operating in the modern climate.


Final Thoughts

So, there you go! Those are 8 key steps that you can take to help transform your business in 2020. The steps that you take, of course, will depend on your personal preferences, budget and the extent that you want to transform your business.


But whatever steps you decide to take, you’ll be able to potentially unlock more profit, improve the way that customers view your business and promote employee loyalty – three ingredients that are important if you want your business to thrive both now and in the future.

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